01Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and FitFocus IO PTY LTD ("Company", "FitFocus", "we", "us", or "our"), governing your access to and use of the QuickCoach platform.
By accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you do not agree to these Terms, you must discontinue use immediately.
We reserve the right to modify these Terms at any time. Updates will be reflected by the "Last Updated" date. Continued use of the Platform constitutes acceptance of any revised Terms.
02Ownership & Acquisition Notice
QuickCoach is owned and operated by FitFocus IO PTY LTD.
FitFocus acquired QuickCoach in December 2025. These Terms replace all prior agreements, terms, or policies issued under previous ownership, to the extent permitted by law.
03Information Disclaimer — No Medical Advice
QuickCoach does not provide medical advice, diagnosis, or treatment.
All content, features, tools, insights, recommendations, or information made available through the Platform — including training programs, health data tracking, fitness guidance, or AI-generated outputs — are provided for general informational purposes only.
You acknowledge and agree that:
- QuickCoach is not a substitute for professional medical advice
- You must consult a qualified healthcare professional before starting or modifying any exercise, nutrition, or health program
- You are solely responsible for determining whether the Platform is appropriate for you or your clients
To the fullest extent permitted by law, FitFocus makes no warranties regarding the accuracy, completeness, or suitability of any information provided through the Platform.
04Exercise & Health Disclaimer — Assumption of Risk
You acknowledge that:
- Physical exercise, fitness training, and lifestyle changes involve inherent risks
- Use of QuickCoach may involve strenuous physical activity
- Injuries, illness, or adverse health outcomes may occur
You voluntarily assume all risks, known and unknown, associated with:
- Exercise programs
- Client training plans
- Fitness or health data tracking
- Nutritional or lifestyle decisions
FitFocus is not liable for any injury, illness, loss, or damage arising from your use of the Platform.
05User Eligibility & Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your login credentials
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts that contain false, misleading, or inappropriate information.
06Acceptable Use
You agree to use the Platform only for lawful purposes. You must not:
- Violate any applicable laws or regulations
- Attempt to gain unauthorised access to systems or data
- Interfere with or disrupt Platform functionality
- Scrape, reverse engineer, or copy the Platform
- Use the Platform to harm others or infringe third-party rights
We may suspend or terminate access at our sole discretion for violations of these Terms.
07Privacy & Data
Your use of the Platform is governed by our Privacy Policy, which forms part of these Terms.
By using QuickCoach, you consent to the collection, use, and disclosure of personal and health-related data as outlined in the Privacy Policy.
08Intellectual Property
All content, software, trademarks, designs, and materials on the Platform are owned by FitFocus or its licensors. You may not:
- Copy, distribute, or modify Platform content
- Create derivative works
- Use automated tools to extract data
Except for content you upload, no rights are granted to you other than the limited right to use the Platform as intended.
09User Content
You retain ownership of content you upload to QuickCoach.
By uploading content, you grant FitFocus a non-exclusive, worldwide, royalty-free licence to use, host, store, process, and display such content solely for the purpose of operating and improving the Platform.
You are responsible for ensuring you have all rights required to upload content.
10Subscriptions, Fees & Billing
10.1 Plans & Trials
QuickCoach offers free and paid subscription plans ("QuickCoach Pro"). Trial terms, pricing, and features will be disclosed at sign-up.
10.2 Payments
- Fees are billed in advance (monthly or annually)
- All fees are non-refundable, except as required by law
- You authorise us to charge your selected payment method
We may modify pricing with at least 30 days' notice.
10.3 Cancellations
You may cancel your subscription at any time through your account settings.
- Access continues until the end of the billing period
- No partial refunds or credits are provided
10.4 Free with Friends Referral Program
The QuickCoach "Free with Friends" referral program allows active QuickCoach Pro subscribers to earn account credit by referring new customers via a unique referral code. Participation is governed by the dedicated Free with Friends Program Terms & Conditions, which form part of these Terms. To the extent of any inconsistency between this clause 10.4 and the Free with Friends Program Terms in relation to the referral program, the Free with Friends Program Terms prevail. A summary of key points is set out below for convenience only.
- You earn a $10 credit on your QuickCoach Pro bill for each qualifying referral, accruing over up to 6 calendar months per referral, while the referred customer remains an active Pro subscriber. Monthly-plan referrers receive the credit each month against their monthly invoice. Annual-plan referrers accrue the credit during the Reward Period and receive it as a single combined credit against their next annual renewal invoice.
- The new customer receives a 50% discount on the first month of QuickCoach Pro, capped at $15. The discount applies to brand-new QuickCoach accounts only. Existing free-tier users converting to Pro do not qualify.
- Your $10 credit starts on the billing cycle after the referred customer's first successful monthly Pro payment clears.
- If the referred customer cancels Pro, the $10 credit linked to that referral ends on the next billing cycle. Credits from other active referrals are unaffected.
- For referred customers who sign up on the annual plan, the new customer receives a $15 discount on the first annual payment and the referrer receives a one-off $60 credit on their next bill, in place of monthly credit.
- Self-referrals and fraudulent signups will be reversed.
- Referral credits are account credit only. They reduce your QuickCoach Pro bill, have no cash value, are not transferable, and will never be paid out as cash, by refund, or by any other means. Any unused or surplus credit is forfeited on cancellation of your Pro subscription, on closure of your account, or on termination of the program.
- FitFocus reserves the right, at its sole and absolute discretion, to modify, suspend, pause, or terminate the Free with Friends program (or any part of it) at any time, with or without notice, and without any liability, payment, refund, compensation, or other remedy owed to any participant. Participation in the program does not give rise to any vested or future entitlement.
- The full mechanics, eligibility rules, prohibited conduct, clawback rights, and other detail are set out in the Free with Friends Program Terms & Conditions. The promotion runs while advertised on the Free with Friends page and is subject to those Program Terms and these Terms.
11Third-Party Services
QuickCoach may integrate with third-party services (e.g. payment processors, analytics tools).
We are not responsible for third-party services, content, or practices. Your use of third-party services is governed by their own terms and policies.
12Termination
We may suspend or terminate your access at any time, without notice, for:
- Breach of these Terms
- Fraudulent or unlawful activity
- Risk to the Platform or other users
Upon termination, your right to use the Platform immediately ceases.
13Disclaimer of Warranties
The Platform is provided "as is" and "as available".
To the maximum extent permitted by law, we disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Availability, security, or error-free operation
14Limitation of Liability
To the maximum extent permitted by law, FitFocus and its affiliates shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Personal injury or health-related outcomes
Our total liability shall not exceed the amount paid by you in the preceding 12 months.
15Indemnification
You agree to indemnify and hold harmless FitFocus, its directors, officers, employees, and agents from any claims arising from:
- Your use of the Platform
- Your content
- Your breach of these Terms
16Modifications & Interruptions
We may:
- Modify or discontinue features
- Suspend access for maintenance
- Limit functionality without notice
We are not liable for interruptions or downtime.
17Dispute Resolution
17.1 Informal Resolution
Parties agree to attempt good-faith resolution before formal proceedings.
17.2 Arbitration
Unresolved disputes shall be submitted to binding arbitration in New South Wales, Australia, conducted in English.
18Governing Law
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles.
19Electronic Communications
You consent to receiving communications electronically. Electronic notices satisfy legal notice requirements.
20Contact Information
Thanks for reading. If anything above is unclear, please reach out — we'd rather answer a question than have a surprise.