Terms of Service

01Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and FitFocus IO PTY LTD ("Company", "FitFocus", "we", "us", or "our"), governing your access to and use of the QuickCoach platform.

By accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, you must discontinue use immediately.

We reserve the right to modify these Terms at any time. Updates will be reflected by the "Last Updated" date. Continued use of the Platform constitutes acceptance of any revised Terms.

02Ownership & Acquisition Notice

QuickCoach is owned and operated by FitFocus IO PTY LTD.

FitFocus acquired QuickCoach in December 2025. These Terms replace all prior agreements, terms, or policies issued under previous ownership, to the extent permitted by law.

03Information Disclaimer — No Medical Advice

QuickCoach does not provide medical advice, diagnosis, or treatment.

All content, features, tools, insights, recommendations, or information made available through the Platform — including training programs, health data tracking, fitness guidance, or AI-generated outputs — are provided for general informational purposes only.

You acknowledge and agree that:

• QuickCoach is not a substitute for professional medical advice
• You must consult a qualified healthcare professional before starting or modifying any exercise, nutrition, or health program
• You are solely responsible for determining whether the Platform is appropriate for you or your clients

To the fullest extent permitted by law, FitFocus makes no warranties regarding the accuracy, completeness, or suitability of any information provided through the Platform.

04Exercise & Health Disclaimer — Assumption of Risk

You acknowledge that:

• Physical exercise, fitness training, and lifestyle changes involve inherent risks
• Use of QuickCoach may involve strenuous physical activity
• Injuries, illness, or adverse health outcomes may occur

You voluntarily assume all risks, known and unknown, associated with:

• Exercise programs
• Client training plans
• Fitness or health data tracking
• Nutritional or lifestyle decisions

FitFocus is not liable for any injury, illness, loss, or damage arising from your use of the Platform.

05User Eligibility & Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your login credentials
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that contain false, misleading, or inappropriate information.

06Acceptable Use

You agree to use the Platform only for lawful purposes. You must not:

• Violate any applicable laws or regulations
• Attempt to gain unauthorised access to systems or data
• Interfere with or disrupt Platform functionality
• Scrape, reverse engineer, or copy the Platform
• Use the Platform to harm others or infringe third-party rights

We may suspend or terminate access at our sole discretion for violations of these Terms.

07Privacy & Data

Your use of the Platform is governed by our Privacy Policy, which forms part of these Terms.

By using QuickCoach, you consent to the collection, use, and disclosure of personal and health-related data as outlined in the Privacy Policy.

Optional market research is governed separately by section 10. Using QuickCoach does not enrol you in it.

08Intellectual Property

All content, software, trademarks, designs, and materials on the Platform are owned by FitFocus or its licensors. You may not:

• Copy, distribute, or modify Platform content
• Create derivative works
• Use automated tools to extract data

Except for content you upload, no rights are granted to you other than the limited right to use the Platform as intended.

09User Content

You retain ownership of content you upload to QuickCoach.

By uploading content, you grant FitFocus a non-exclusive, worldwide, royalty-free licence to use, host, store, process, and display such content solely for the purpose of operating and improving the Platform.

You are responsible for ensuring you have all rights required to upload content.

This licence is limited to operating and improving the Platform. It does not permit us to use your content for market research; that requires the separate, revocable licence in section 10.3, which applies only while you are taking part.

10Research Participation

We run optional market research inside QuickCoach. This section governs it. How the underlying information is handled is set out in section 13 of the Privacy Policy, which forms part of these Terms.

10.1 Optional, and Separate From the Service

Taking part in research is not a condition of using QuickCoach and is not part of the service we agree to provide you. Declining, or later withdrawing, does not affect your fees, your features, your support, or any other right or obligation under these Terms. We will not treat a refusal as a breach of these Terms or as a reason to suspend or terminate your account.

10.2 Consent

We only use your information for research where you have agreed to take part, or, in the limited circumstances described in the Privacy Policy, where you have been notified and have not objected. You may withdraw at any time through your account preferences. Withdrawal takes effect from the time we record it.

10.3 Licence You Grant While You Participate

The licence in section 09 covers operating and improving the Platform, and does not extend to research. So that we can conduct research, and only for so long as you are taking part, you additionally grant FitFocus a non-exclusive, worldwide, royalty-free licence to use your survey responses and the health and fitness information already held in your account to produce aggregated, de-identified results, including results supplied commercially to third parties.

That licence is limited to aggregated, de-identified output. It does not permit us to disclose your responses or your information in a form that identifies you, to attribute any answer to you, or to supply your records to anyone.

10.4 Ownership of Results

You retain ownership of your responses and of the content in your account. FitFocus owns the aggregated, de-identified results, statistics, analyses and reports produced from research, including any that are licensed or sold to third parties. Participation gives rise to no royalty, fee, revenue share or other payment to you, and you have no ownership interest in those results.

We do not pay for participation unless we agree otherwise with you in writing.

10.5 Withdrawal Does Not Recall Published Results

Withdrawing stops any further use of your information for research. Results that have already been aggregated and published or supplied to a third party cannot be recalled or altered, because they no longer identify anyone and cannot be traced back to an individual contributor.

10.6 You Answer Only for Yourself

You may take part only on your own behalf. You must not respond for another person, and agreeing to take part does not enrol your clients, your athletes, or anyone else. A coach has no authority under these Terms to consent to research on a client's behalf, and a coach's participation does not place a client's information into any aggregated result.

You agree that responses you give will be truthful to the best of your knowledge. We may exclude from our results any response we reasonably believe to be false, duplicated, or automated.

10.7 Organisation Agreements Prevail

Where a coaching business or organisation is under an agreement with us that does not permit research, research is switched off for everyone in that organisation. That takes precedence over any individual agreement to take part.

10.8 No Warranty on Research Output

Research results are provided for general information. We do not warrant that they are accurate, complete or fit for any purpose, and nothing in them is advice of any kind. Sections 14 and 15 apply to them in full.

11Subscriptions, Fees & Billing

10.1 Plans & Trials

QuickCoach offers free and paid subscription plans ("QuickCoach Pro"). Trial terms, pricing, and features will be disclosed at sign-up.

10.2 Payments

• Fees are billed in advance (monthly or annually)
• All fees are non-refundable, except as required by law
• You authorise us to charge your selected payment method

We may modify pricing with at least 30 days' notice.

10.3 Cancellations

You may cancel your subscription at any time through your account settings.

• Access continues until the end of the billing period
• No partial refunds or credits are provided

10.4 Chargebacks & Payment Disputes

Nothing in this clause limits your rights under the Australian Consumer Law or any other law that cannot be excluded, or your rights with your bank or card issuer.

Contact us first. If you do not recognise a charge or believe you have been charged in error, please contact us at support@quickcoach.fit before contacting your bank. We will investigate and respond within five business days.

Please note that QuickCoach is operated by FitFocus IO PTY LTD, and charges appear on your statement as FITFOCUS IO PTY LTD rather than QuickCoach. If your card is not denominated in US dollars, your bank may also apply a currency conversion. Most unrecognised charges are explained by one of these two things and are resolved immediately.

If a dispute is raised without contacting us first. Where you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we may suspend your account and access to the Platform while the dispute is investigated and determined.

Where a dispute is resolved in our favour or made without a genuine basis. Where a chargeback or payment dispute is determined in our favour, or where we reasonably conclude that it was made dishonestly or without a genuine basis, we may:

• permanently terminate your account, and any other account you hold with FitFocus IO PTY LTD or any product it operates; and
• decline to provide services to you in the future; and
• recover from you the disputed amount together with any fees charged to us by our payment processor, to the extent permitted by law.

Before we act. We will notify you by email before permanently terminating an account under this clause, and you may provide us with any information you would like us to consider. On request, we will provide an export of your account data before termination takes effect.

Where you had a genuine basis. This clause does not apply where a chargeback is upheld in your favour, or where you otherwise had a genuine basis for raising it.

10.5 Free with Friends Referral Program

The QuickCoach "Free with Friends" referral program allows active QuickCoach Pro subscribers to earn account credit by referring new customers via a unique referral code. Participation is governed by the dedicated Free with Friends Program Terms & Conditions, which form part of these Terms. To the extent of any inconsistency between this clause 10.5 and the Free with Friends Program Terms in relation to the referral program, the Free with Friends Program Terms prevail. A summary of key points is set out below for convenience only.

• You earn a $10 credit on your QuickCoach Pro bill for each qualifying referral, accruing over up to 6 calendar months per referral, while the referred customer remains an active Pro subscriber. Monthly-plan referrers receive the credit each month against their monthly invoice. Annual-plan referrers accrue the credit during the Reward Period and receive it as a single combined credit against their next annual renewal invoice.
• The new customer receives 50% off the standard advertised monthly Pro subscription fee for their first two months. The discount applies to brand-new QuickCoach accounts only. Existing free-tier users converting to Pro do not qualify.
• Your $10 credit starts on the billing cycle after the referred customer's first successful monthly Pro payment clears.
• If the referred customer cancels Pro, the $10 credit linked to that referral ends on the next billing cycle. Credits from other active referrals are unaffected.
• For referred customers who sign up on the annual plan, the new customer receives a one-time discount equal to 50% of two months of the equivalent monthly Pro plan, applied as a reduction to their first annual payment, and the referrer receives a one-off $60 credit on their next bill, in place of monthly credit.
• Self-referrals and fraudulent signups will be reversed.
• Referral credits are account credit only. They reduce your QuickCoach Pro bill, have no cash value, are not transferable, and will never be paid out as cash, by refund, or by any other means. Any unused or surplus credit is forfeited on cancellation of your Pro subscription, on closure of your account, or on termination of the program.
• FitFocus reserves the right, at its sole and absolute discretion, to modify, suspend, pause, or terminate the Free with Friends program (or any part of it) at any time, with or without notice, and without any liability, payment, refund, compensation, or other remedy owed to any participant. Participation in the program does not give rise to any vested or future entitlement.
• The full mechanics, eligibility rules, prohibited conduct, clawback rights, and other detail are set out in the Free with Friends Program Terms & Conditions. The promotion runs while advertised on the Free with Friends page and is subject to those Program Terms and these Terms.

10.6 Custom Website Builds

We offer an optional custom website build service, in which FitFocus designs, builds, and hosts a coaching website for you for a separate monthly fee. It is available to coaches on any plan, including the free tier, and is billed separately from your QuickCoach subscription. Participation is governed by the dedicated Website Build Terms & Conditions, which form part of these Terms in the same way as the Free with Friends Program Terms above. To the extent of any inconsistency between this clause and the Website Build Terms in relation to that service, the Website Build Terms prevail. In summary:

• The monthly fee is a service charge, not a purchase. FitFocus retains ownership of the website, its code and design, and any domain we register for it, unless and until ownership is transferred to you.
• Ownership transfers only after you make a written request to support@quickcoach.fit and pay the associated costs in full, being the reasonable build cost less the fees you have already paid, and, for a domain, the costs of transferring it.
• Once a website or domain is transferred to you, you become solely responsible for all hosting and ongoing running costs.
• If you cancel, hosting stops, the site may be taken offline, and ownership stays with FitFocus until you buy it out under the Website Build Terms.
• The full detail is set out in the Website Build Terms & Conditions.

12Third-Party Services

QuickCoach may integrate with third-party services (e.g. payment processors, analytics tools).

We are not responsible for third-party services, content, or practices. Your use of third-party services is governed by their own terms and policies.

13Termination

We may suspend or terminate your access at any time, without notice, for:

• Breach of these Terms
• Fraudulent or unlawful activity
• Risk to the Platform or other users
• Initiating a chargeback or payment dispute in the circumstances described in clause 10.4

Upon termination, your right to use the Platform immediately ceases.

14Disclaimer of Warranties

The Platform is provided "as is" and "as available".

To the maximum extent permitted by law, we disclaim all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability, security, or error-free operation

15Limitation of Liability

To the maximum extent permitted by law, FitFocus and its affiliates shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or profits
• Personal injury or health-related outcomes

Our total liability shall not exceed the amount paid by you in the preceding 12 months.

16Indemnification

You agree to indemnify and hold harmless FitFocus, its directors, officers, employees, and agents from any claims arising from:

• Your use of the Platform
• Your content
• Your breach of these Terms

17Modifications & Interruptions

We may:

• Modify or discontinue features
• Suspend access for maintenance
• Limit functionality without notice

We are not liable for interruptions or downtime.

18Dispute Resolution

17.1 Informal Resolution

Parties agree to attempt good-faith resolution before formal proceedings.

17.2 Arbitration

Unresolved disputes shall be submitted to binding arbitration in New South Wales, Australia, conducted in English.

19Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles.

20Electronic Communications

You consent to receiving communications electronically. Electronic notices satisfy legal notice requirements.

21Contact Information

Thanks for reading. If anything above is unclear, please reach out — we'd rather answer a question than have a surprise.