01Introduction
QuickCoach is owned and operated by FitFocus IO PTY LTD. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our websites, use our platform, and interact with our services.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where applicable, we also comply with international data protection laws, including the GDPR for users in the EU and UK.
By using QuickCoach, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.
02Acquisition & Data Continuity
FitFocus IO PTY LTD acquired QuickCoach in December 2025. As part of this acquisition:
- Existing QuickCoach user data was lawfully transferred to FitFocus
- No reduction in privacy protections occurred
- All personal information is now handled under this Privacy Policy
If you were a QuickCoach user prior to the acquisition, your continued use of the platform constitutes acceptance of this updated Privacy Policy.
03Information We Collect
3.1 Types of Data Collected
We may collect the following categories of personal information:
Personal Information
- Name
- Email address
- Contact details
- Date of birth
- Gender
Health & Fitness Data
Where QuickCoach features support health, fitness, or performance tracking, we may collect:
- Age, height, and weight
- Fitness metrics and performance data
- Training history and activity data
- Health-related information voluntarily provided by users or their clients
- Nutritional or lifestyle-related inputs
Health and fitness data is collected only where necessary for service delivery and with user consent.
Media
- Photos, videos, and documents voluntarily uploaded to the platform
Usage & Technical Data
- IP address
- Device type and operating system
- Browser type
- Access times
- Platform usage patterns and interaction data
Third-Party Data
- Information received through integrations with third-party services, APIs, or connected tools
3.2 Methods of Collection
We collect information through:
- Direct user input during registration and platform use
- Forms, surveys, and customer support interactions
- Automated technologies such as cookies and analytics tools
- Third-party integrations and APIs used within QuickCoach
3.3 User Consent
We collect personal information only with your consent or where otherwise permitted by law. By using QuickCoach, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual limitations.
04Purpose of Data Collection
4.1 Primary Purposes
We collect and process your information to:
- Provide, operate, and maintain the QuickCoach platform
- Enable coaches, trainers, and professionals to manage their clients
- Deliver health, fitness, and performance-related features
- Provide insights, tracking, and program management tools
- Communicate service-related updates and notifications
4.2 Secondary Purposes
- Product development and feature improvement
- Analytics and performance monitoring
- Customer support and issue resolution
- Compliance with legal and regulatory obligations
4.3 Third-Party Services
QuickCoach uses third-party service providers to support platform functionality, including (but not limited to):
- Cloud hosting and infrastructure providers
- Analytics and monitoring tools
- Communication and notification services
- AI and data-processing services
Where possible, data shared with third parties is anonymised or minimised. We select providers that follow industry-leading security practices, including compliance with standards such as ISO, SOC, and HIPAA where applicable.
05Data Security
5.1 Security Measures
- Secure, password-protected systems
- Role-based access controls
- Encryption of data in transit and at rest
- Secure authentication and authorisation protocols
- Regular monitoring, testing, and security reviews
5.2 Data Storage
Data is primarily stored using secure cloud infrastructure, including Australian-based data centres. We have the capability to support data storage in other regions where required or requested.
5.3 Data Breach Response
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant authorities in accordance with applicable laws.
06Data Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may disclose personal information:
- To trusted service providers under confidentiality agreements
- Where required to comply with legal obligations
- To protect against fraud, misuse, or security threats
- In connection with a merger, acquisition, or asset sale
07Cookies & Tracking Technologies
7.1 Use of Cookies
- Authenticate users
- Maintain sessions
- Track platform usage
- Improve user experience and performance
7.2 User Control
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain platform features.
08Children's Privacy
QuickCoach is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from minors and take reasonable steps to prevent underage account creation.
09International Data Transfers
While FitFocus primarily operates in Australia, QuickCoach may process or store data in other countries. Where international transfers occur, we ensure appropriate safeguards are in place to protect your personal information.
10Data Retention & Deletion
10.1 Retention Periods
- Active accounts: Data is retained for as long as required to provide services
- Closed accounts: Data is retained unless a deletion request is submitted
- Legal obligations: Certain data may be retained where required by law
10.2 User Rights
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
Requests can be made by contacting support@quickcoach.fit.
10.3 Third-Party Data Deletion
Where data has been shared with third-party providers, we take reasonable steps to ensure deletion aligns with our policies upon user request.
11Your Privacy Rights (Australia)
Under the Privacy Act 1988, you have the right to:
- Access personal information we hold about you
- Request corrections
- Make a complaint regarding privacy handling
12EU & UK Residents (GDPR)
If you are located in the EU or UK, you have additional rights under GDPR, including:
- Access, rectification, and erasure
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
12.1 Legal Bases for Processing
- Performance of a contract
- Legal obligations
- Legitimate interests
- Explicit consent
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent version. Continued use of QuickCoach constitutes acceptance of any revised policy.
14Contact Information
We are committed to protecting your privacy and handling your information responsibly. If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us.