Free with Friends Referral Program: Terms and Conditions

!Important notices (please read first)

a. We may end or change the Program at any time, for any reason, and we owe you nothing for doing so. FitFocus reserves the right, at its sole and absolute discretion, to modify, suspend, pause, or terminate the Program (or any part of it) at any time, with or without notice, and without any liability, payment, refund, compensation, or other remedy owed to any participant. Participation in the Program does not give rise to any vested, contractual, or future entitlement of any kind. No participant has any right to require that the Program continue, that any particular Credit be issued, or that any particular benefit be provided.

b. Credits are not money and are never paid out as cash. Credits issued under the Program can only be used to reduce the Referrer's QuickCoach Pro subscription fees. Credits have no cash value, are not redeemable for cash, are not transferable, and will not be paid out to any participant under any circumstances, including on cancellation, downgrade, account closure, dispute, or termination of the Program. Any unused or surplus Credit is forfeited as set out in clause 09.

01Definitions

In these Program Terms:

• "Referrer" means an existing QuickCoach Pro subscriber in good standing who shares a Referral Code under the Program.
• "Referred Coach" means a new user who signs up to QuickCoach Pro using a valid Referral Code.
• "Referral Code" means the unique code or link issued to a Referrer by QuickCoach for use under the Program.
• "Qualifying Payment" means the first successful, non-refunded, non-disputed payment by a Referred Coach for a QuickCoach Pro subscription at the standard advertised rate (less any first-month discount under the Program), received and cleared by FitFocus and retained beyond any refund, chargeback, or cancellation window.
• "Credit" means a non-cash account credit applied to the Referrer's QuickCoach Pro subscription in accordance with these Program Terms.
• "Promotion Period" means the period during which the Program is publicly advertised by FitFocus on its websites. The Promotion Period may be varied, paused, or ended at any time at FitFocus's sole discretion.
• All references to dollar amounts ("$") are in Australian Dollars (AUD) and are inclusive of GST where applicable.

02Eligibility

To participate as a Referrer, you must:

• be at least 18 years of age;
• hold an active, paid QuickCoach Pro subscription in good standing at the time the Credit would otherwise be applied;
• have provided accurate and current account information; and
• comply with these Program Terms and the Main Terms at all times.

To qualify as a Referred Coach, the individual must:

• be at least 18 years of age;
• be a new, first-time QuickCoach user (existing free-tier users converting to Pro, returning users, users who have previously held a QuickCoach Pro subscription, and users who already hold or have ever held a QuickCoach account under any email address do not qualify);
• sign up to QuickCoach Pro and enter a valid Referral Code at the point of sign-up;
• make a Qualifying Payment; and
• not be the same person as the Referrer, a member of the Referrer's household, or otherwise acting in concert with the Referrer to manufacture a referral.

FitFocus reserves the right to determine eligibility in its sole discretion. Eligibility decisions are final.

03Referrer Reward

3.1 Reward Period and accrual

Subject to these Program Terms, for each Referred Coach who makes a Qualifying Payment on a monthly QuickCoach Pro plan, the Referrer accrues a Credit of $10 for each of the first six (6) calendar months immediately following the calendar month in which the Qualifying Payment is received and confirmed by FitFocus (each, a "Reward Month"). The aggregate of the six Reward Months is the "Reward Period". The maximum accrual per referral is six (6) Reward Months ($60 in aggregate), irrespective of the Referrer's plan.

3.2 Application to monthly-plan Referrers

Where the Referrer is on the monthly QuickCoach Pro plan, the $10 Credit for each Reward Month is applied to the Referrer's monthly invoice issued in that Reward Month. If, for any reason, the Credit cannot be applied to the Referrer's invoice in a given Reward Month (including because the Referrer is not on an active paid Pro plan during that month), the Credit for that month is forfeited and does not roll over, except as expressly provided in clause 3.4.

3.3 Application to annual-plan Referrers

Where the Referrer is on the annual QuickCoach Pro plan, the $10 Credit for each Reward Month accrues during that month and is held as accrued Credit. All Credits accrued during the Reward Period are aggregated and applied as a single combined Credit against the Referrer's next annual renewal invoice. The monthly forfeiture rule in clause 3.2 does not apply during the period between annual invoices for an annual-plan Referrer.

For the avoidance of doubt, an annual-plan Referrer does not receive six (6) annual cycles of Credit per referral. Accrual is capped at six (6) Reward Months ($60 aggregate) per referral, on a calendar-month basis.

If the combined accrued Credit at the time of the Referrer's next annual renewal invoice exceeds the invoiced amount, the excess is treated as Surplus Credit under clause 9.2 and is subject to clause 9.4 (Forfeiture).

3.4 Plan changes during the Reward Period

If the Referrer changes between the monthly and annual plans during the Reward Period, unapplied Credits for any Reward Months falling on or after the plan change are applied in accordance with the plan in effect at the time the relevant invoice is issued. Credits already applied to a prior invoice are not reversed by the plan change alone.

3.5 Cessation on cancellation by Referred Coach

In all cases, accrual under this clause 03 ceases with effect from the calendar month following any event described in clause 06 (Termination of Credit on Cancellation by Referred Coach). Credits already accrued but not yet applied at the time of cessation remain subject to clauses 09 (Reversal, Clawback, and Forfeiture), 11, and 12.

3.6 No cap on referrals

There is no cap on the number of Referred Coaches a single Referrer may refer, subject to clause 07 (Prohibited Conduct).

04Referred Coach Benefit

Subject to these Program Terms, a Referred Coach who signs up to QuickCoach Pro on a monthly plan using a valid Referral Code will receive 50% off the standard advertised monthly Pro subscription fee for their first month only. Following the first month, the Referred Coach will be charged the standard advertised Pro subscription fee unless they cancel.

The benefit:

• applies once per Referred Coach;
• cannot be combined with any other discount, promotion, voucher, or offer unless expressly stated by FitFocus;
• is conditional on the Referral Code being entered at the point of initial sign-up (codes cannot be applied retroactively); and
• is not transferable or redeemable for cash.

05Annual Plan Variant

If a Referred Coach signs up to QuickCoach Pro on the annual plan rather than the monthly plan using a valid Referral Code:

• the Referred Coach will receive a one-time discount equal to the value of 50% of one month of the equivalent monthly Pro plan ($15), applied as a reduction to their first annual subscription fee; and
• the Referrer will receive a one-time lump-sum Credit of $60 applied against their next QuickCoach Pro bill, in lieu of the monthly Credit set out in clause 03.

The lump-sum Credit is conditional on the Referred Coach's annual payment becoming a Qualifying Payment. If the Referred Coach cancels and obtains a refund of their annual subscription, or if the annual payment is reversed, charged back, or otherwise refunded for any reason, the lump-sum Credit may be reversed in accordance with clause 09.

06Termination of Credit on Cancellation by Referred Coach

If a Referred Coach cancels their QuickCoach Pro subscription, downgrades, fails to pay, or otherwise ceases to hold an active paid Pro subscription, the Credit linked to that Referred Coach will end with effect from the Referrer's next billing cycle. Credits attributable to other Referred Coaches are unaffected.

For the avoidance of doubt:

• partial-month Credits are not issued; and
• once a Reward Period has ended (whether through expiry of the six-month cap or earlier cancellation by the Referred Coach), no further Credit is payable in respect of that referral, even if the Referred Coach later re-subscribes.

07Prohibited Conduct

The following conduct is strictly prohibited and constitutes a material breach of these Program Terms:

• self-referral, including referring oneself using a secondary email address, alias, household member, or any account directly or indirectly controlled by the Referrer;
• creating, registering, or controlling multiple accounts to manufacture referrals;
• using bots, scripts, automation, or any artificial means to generate, distribute, or redeem Referral Codes;
• publishing Referral Codes on coupon sites, deal aggregators, cashback sites, public forums, marketplaces, or any other channel not expressly approved by FitFocus in writing;
• paid advertising or search engine marketing that bids on the trademarks, brand names, or domain names of QuickCoach, FitFocus, or any of their affiliates, or that uses misleading or deceptive advertising;
• spam, unsolicited bulk communications, or any conduct in breach of the Spam Act 2003 (Cth), the Australian Privacy Principles, or any equivalent law in the recipient's jurisdiction;
• impersonating FitFocus, QuickCoach, or any other person, or misrepresenting the terms or value of the Program;
• offering cash, cash equivalents, or other inducements to potential Referred Coaches in exchange for using a Referral Code, except where expressly permitted by FitFocus in writing;
• fraud, deception, collusion, chargeback abuse, or any conduct intended to circumvent the rules or spirit of the Program; and
• any breach of the Main Terms or applicable law in connection with the Program.

08Marketing and Personal Information

Referrers are solely responsible for the manner in which they promote QuickCoach and share their Referral Code. Without limitation, the Referrer must:

• only share Referral Codes with individuals who have a reasonable expectation of receiving such communications from the Referrer, or who have provided consent under applicable law;
• clearly identify themselves as the sender of any communication;
• provide a functional unsubscribe mechanism where required by law;
• not represent that any communication originates from, is endorsed by, or is sent on behalf of FitFocus or QuickCoach; and
• comply with all applicable consumer protection, advertising, privacy, and anti-spam laws.

The Referrer indemnifies FitFocus in respect of any breach of this clause 08, in accordance with clause 15.

09Nature of Credits, Surplus Credits, Reversals, and Clawback

9.1 Credits are not cash

Credits issued under the Program:

• are a non-cash, promotional account adjustment applied solely against the Referrer's QuickCoach Pro subscription fees;
• have no monetary value outside the Program;
• are not transferable, not assignable, not redeemable for cash, and cannot be exchanged, gifted, sold, withdrawn, or applied against any product or service other than the Referrer's QuickCoach Pro subscription;
• will not under any circumstance be paid out to the Referrer or to any other person in cash, by bank transfer, by cheque, by refund, or by any other means; and
• do not constitute a debt, account balance, stored value, or financial product owed by FitFocus to the Referrer.

9.2 Application of Credits and surplus

Credits are applied against the Referrer's next QuickCoach Pro invoice. In any billing cycle:

• Credits may reduce the Referrer's invoice to zero, but will not produce a negative invoice or any payment to the Referrer;
• where the total Credits accrued in a billing cycle exceed the invoiced amount for that cycle, the excess ("Surplus Credit") may, at FitFocus's discretion, be carried forward and applied against the Referrer's future QuickCoach Pro invoices; and
• Surplus Credit confers no entitlement to a payment, refund, or cash equivalent at any time.

Worked example. A Referrer on the $30 monthly Pro plan refers four (4) eligible Referred Coaches, each of whom makes a Qualifying Payment. The Referrer's monthly Credit entitlement is $40 (4 x $10). The Referrer's monthly invoice is reduced from $30 to $0, and the remaining $10 is treated as Surplus Credit. The Referrer is not paid the $10, and the $10 has no cash value. If the Referrer subsequently cancels their QuickCoach Pro subscription, the Surplus Credit (and any other accrued or pending Credit) is forfeited in full in accordance with clause 9.4.

9.3 Reversal and clawback

FitFocus may, in its sole discretion and at any time, reverse, withhold, cancel, or claw back any Credit (whether already applied, pending, or accrued as Surplus Credit) where:

• the underlying Qualifying Payment is refunded, charged back, reversed, disputed, or otherwise not retained by FitFocus;
• the Referred Coach is determined not to have been eligible;
• FitFocus reasonably suspects fraud, abuse, manipulation, or breach of these Program Terms;
• a Credit was issued in error or in excess of the Referrer's entitlement; or
• the Referrer's account is suspended, terminated, or in arrears.

Where a Credit has already been applied and is subsequently reversed, FitFocus may add the reversed amount to the Referrer's next invoice or otherwise recover it as a debt due and payable.

9.4 Forfeiture

All accrued, pending, and Surplus Credit is forfeited in full, with no payment, refund, or cash equivalent payable to the participant, on the earliest of:

• cancellation, downgrade, expiry, non-payment, or termination of the Referrer's QuickCoach Pro subscription, for any reason and by either party;
• closure or termination of the Referrer's QuickCoach account;
• the Referrer's breach of these Program Terms or the Main Terms;
• termination, suspension, or expiry of the Program; and
• any other event identified in these Program Terms as resulting in forfeiture.

The Referrer expressly acknowledges and agrees that no compensation, indemnity, payment, or other remedy is owed by FitFocus in respect of forfeited Credit.

10Tax

The Referrer is solely responsible for any tax, duty, levy, or similar liability arising from their participation in the Program, including in respect of Credits received. Where the Referrer is registered for GST and the Program activity constitutes a taxable supply, the Referrer is responsible for ensuring correct GST treatment in their own records. FitFocus makes no representation as to the tax treatment of Credits in the hands of any Referrer.

11Suspension, Disqualification, and Termination of Participation

FitFocus may, at its sole and absolute discretion and without notice, do any of the following in respect of any participant:

• suspend or terminate participation in the Program;
• cancel any pending or accrued Credit;
• reverse Credits already applied;
• disable or invalidate Referral Codes;
• close or suspend the participant's QuickCoach account; and
• refer the matter to law enforcement, regulators, or take legal action.

Without limitation, FitFocus may take any of the above actions where it reasonably suspects breach of these Program Terms, breach of the Main Terms, fraud, abuse, or conduct that may cause harm to FitFocus, QuickCoach, or other users.

12Modification, Suspension, or Termination of the Program

The Program is offered as a promotional incentive at FitFocus's sole discretion. FitFocus reserves the right, at any time and without prior notice or liability, to:

• modify, suspend, pause, or terminate the Program in whole or in part;
• change the value, duration, structure, or mechanics of any Credit or benefit (including the $10 monthly Credit, the six-month Reward Period, the 50% first-month discount, and the annual plan variant);
• impose caps, eligibility restrictions, or geographic limitations;
• change these Program Terms (including by replacement with new terms); and
• terminate the Promotion Period.

On termination of the Program, accrued but unissued Credits may be cancelled, and FitFocus will have no liability in respect of unissued, pending, or future Credits. Where reasonably practicable, FitFocus will publish a notice of termination on the QuickCoach website; however, failure to publish notice does not affect the validity of termination. No participant is owed any payment, refund, compensation, or other remedy of any kind as a result of any modification, suspension, or termination of the Program.

13Disclaimer of Warranties

To the maximum extent permitted by law, the Program and all Credits are provided on an "as is" and "as available" basis. FitFocus makes no representations or warranties, express or implied, in connection with the Program, including as to:

• the availability or continuation of the Program;
• the accurate or timely application of Credits;
• the conduct of any Referrer, Referred Coach, or third party; or
• the suitability of the Program for any particular purpose.

Nothing in this clause excludes, restricts, or modifies any right, guarantee, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law (see clause 16).

14Limitation of Liability

To the maximum extent permitted by law, FitFocus's total aggregate liability to any participant in connection with the Program (whether in contract, tort, statute, equity, or otherwise) is limited, at FitFocus's election, to:

• re-supply of the Credit; or
• the dollar value of the Credit(s) properly due to that participant under these Program Terms in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event will FitFocus, its affiliates, directors, officers, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, opportunity, data, or anticipated savings, arising out of or in connection with the Program, even if advised of the possibility of such loss.

15Indemnity

The Referrer agrees to indemnify, defend, and hold harmless FitFocus, its affiliates, directors, officers, employees, and agents from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees on a solicitor and own client basis) arising out of or in connection with:

• the Referrer's participation in the Program;
• the Referrer's breach of these Program Terms, the Main Terms, or any applicable law (including the Spam Act 2003 (Cth) and privacy laws);
• any communication sent by the Referrer in connection with the Program; and
• any claim by a Referred Coach or third party arising from the Referrer's conduct.

16Australian Consumer Law

Nothing in these Program Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other applicable law that cannot lawfully be excluded, restricted, or modified. Where FitFocus is permitted by law to limit the remedies available to a participant for breach of a non-excludable guarantee, its liability is limited as set out in clause 14.

17Privacy

Personal information collected in connection with the Program is handled in accordance with the QuickCoach Privacy Policy. By submitting a Referral Code or details of a potential Referred Coach, the Referrer represents and warrants that they have obtained any consents necessary under applicable privacy and anti-spam laws to share that information with FitFocus and to send promotional communications to that person.

18Relationship of the Parties

Nothing in these Program Terms creates any agency, partnership, joint venture, employment, or franchise relationship between FitFocus and any participant. Referrers have no authority to bind, represent, or make any statement on behalf of FitFocus.

19Assignment

A Referrer may not assign, transfer, or sub-licence any rights or obligations under these Program Terms without FitFocus's prior written consent. FitFocus may assign or novate these Program Terms at any time without notice.

20Severability

If any provision of these Program Terms is held to be invalid, illegal, or unenforceable, that provision will be read down to the minimum extent necessary, or severed, without affecting the validity and enforceability of the remaining provisions.

21Waiver

A failure or delay by FitFocus to exercise any right under these Program Terms does not operate as a waiver of that right. A single or partial exercise of a right does not preclude further exercise.

22Entire Agreement

These Program Terms, together with the Main Terms, constitute the entire agreement between FitFocus and the participant in relation to the Program, and supersede all prior representations, communications, and agreements (whether oral or written) in relation to its subject matter.

23Governing Law and Jurisdiction

These Program Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them. Any dispute arising in connection with the Program will first be addressed through the informal and binding arbitration process set out in clause 17 of the Main Terms.

24Contact

Questions about these Program Terms or the Program can be directed to:

By participating in the Program, you acknowledge that you have read these Program Terms, understood them, and agree to be bound by them.